Privacy Policy

aripnplay ("we," "us," or "our") operates the online gaming platform accessible at https://aripnplay.one (the "Platform"). We are committed to protecting the privacy and personal data of all users, including Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.

This Privacy Policy explains how aripnplay collects, uses, stores, shares, and protects your personal data when you access or use the Platform. It also describes your rights in relation to your personal data and how you can exercise those rights.

By registering an account or using the aripnplay Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the Platform.

This Privacy Policy should be read together with our Terms and Conditions, which are incorporated herein by reference.

aripnplay collects personal data that you provide directly to us, as well as data that is generated automatically when you use the Platform. The categories of personal data we collect include:

1. Identity Data: Full name, date of birth, gender, nationality, and government-issued identification details (such as a Philippine passport, driver's licence, or SSS/GSIS ID) provided during registration or identity verification.
2. Contact Data: Email address, mobile number, and residential address in the Philippines.
3. Account Data: Username, encrypted password, account preferences, and communication settings.
4. Financial Data: Deposit and withdrawal transaction records, payment method details (e.g., GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account name), and transaction history. Full payment credentials are not stored by aripnplay.
5. Gaming Data: Game history, wager amounts, win/loss records, session durations, and responsible gaming tool settings (e.g., deposit limits, self-exclusion status).
6. Technical Data: IP address, device type, browser type and version, operating system, time zone, and pages visited on the Platform.
7. Communications Data: Records of your correspondence with aripnplay's customer support team, including chat logs and email exchanges.

We collect this data through your direct interactions with the Platform (e.g., registration forms, deposit requests, support enquiries), automated technologies (e.g., cookies and server logs), and third-party identity verification and payment processing partners.

aripnplay uses your personal data for the following purposes:

1. To create and manage your aripnplay account, including verifying your identity and age (21+ requirement) in accordance with Philippine gaming regulations.
2. To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, and to maintain accurate financial records.
3. To provide access to the full aripnplay game library, including slots, live casino, bingo, sports betting, and sabong.
4. To communicate with you regarding your account, transactions, promotions, and platform updates.
5. To administer bonuses, loyalty rewards, and promotional offers in accordance with applicable terms.
6. To monitor gaming activity for responsible gaming purposes, including enforcing deposit limits and self-exclusion requests.
7. To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct on the Platform.
8. To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
9. To improve the Platform's performance, user experience, and game offerings based on aggregated usage data.

aripnplay processes your personal data on the following legal bases:

1. Contractual Necessity: Processing is necessary to perform the contract between you and aripnplay — specifically, to provide the gaming services you have registered for.
2. Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and PAGCOR-related compliance obligations.
3. Legitimate Interests: Processing is necessary for aripnplay's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
4. Consent: Where required by law, aripnplay will seek your explicit consent before processing your data for specific purposes, such as direct marketing communications.

aripnplay does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

1. Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, to facilitate deposits and withdrawals.
2. Identity Verification Providers: Third-party KYC service providers engaged to verify your identity and age in compliance with Philippine regulations.
3. Technology Partners: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
4. Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulatory mandate.
5. Law Enforcement: Philippine law enforcement agencies, where disclosure is required pursuant to a valid legal order or to prevent or investigate criminal activity.

All third parties with whom aripnplay shares personal data are required to maintain appropriate security standards and to use the data only for the specified purpose.

aripnplay uses cookies and similar tracking technologies to enhance your experience on the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

1. Essential Cookies: These are strictly necessary for the Platform to function correctly. They enable core features such as account login, session management, and security. The Platform cannot operate properly without these cookies.
2. Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming limits — so you do not have to re-enter them each time you visit.
3. Analytical Cookies: These cookies collect aggregated, anonymised data about how players use the Platform, such as which games are most popular and how long sessions last. This information helps aripnplay improve the Platform's performance and content.
4. Security Cookies: These cookies help aripnplay detect and prevent fraudulent activity, unauthorised access, and other security threats on the Platform.

aripnplay does not use cookies to track your activity across unrelated third-party websites. You may configure your browser to refuse or delete cookies; however, doing so may affect the functionality of certain features on the Platform, including your ability to log in and maintain an active session.

aripnplay implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

1. 256-bit SSL/TLS encryption for all data transmitted between your device and the aripnplay Platform.
2. Encrypted storage of passwords and sensitive account credentials using industry-standard hashing algorithms.
3. Strict access controls ensuring that only authorised aripnplay personnel can access personal data, and only to the extent necessary for their role.
4. Regular security audits, vulnerability assessments, and penetration testing of the Platform's infrastructure.
5. Secure, access-controlled data centres with physical security measures in place.

While aripnplay takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely secure. In the event of a data breach that is likely to result in a risk to your rights, aripnplay will notify you and the relevant Philippine authorities in accordance with applicable law.

aripnplay retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

1. Account and identity data is retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and KYC record-keeping requirements.
2. Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
3. Gaming activity data is retained for a minimum of three (3) years from the date of the relevant gaming session.
4. Customer support communications are retained for a minimum of two (2) years from the date of the last interaction.
5. Technical and log data is retained for up to twelve (12) months, after which it is automatically deleted or anonymised.

When personal data is no longer required for the purposes for which it was collected, and no legal obligation requires its continued retention, aripnplay will securely delete or anonymise the data.

As a user of the aripnplay Platform, you have the following rights in relation to your personal data, subject to applicable Philippine law:

1. Right to Access: You have the right to request a copy of the personal data that aripnplay holds about you.
2. Right to Rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated.
3. Right to Erasure: You have the right to request the deletion of your personal data, subject to aripnplay's legal and regulatory retention obligations.
4. Right to Restriction: You have the right to request that aripnplay restrict the processing of your personal data in certain circumstances.
5. Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
6. Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
7. Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the aripnplay support team. We will respond to all verified requests within thirty (30) days. aripnplay may request proof of identity before processing any data rights request.

The aripnplay Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. aripnplay does not knowingly collect personal data from individuals under the age of 21.

If aripnplay becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage user will be voided.

aripnplay reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

Where changes to this Privacy Policy are material, aripnplay will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform following the publication of any amendments constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way aripnplay handles your personal data, please contact our Data Privacy team. We are committed to addressing all enquiries promptly and transparently.

Support email: [email protected]

The email address above is provided as plain text for reference only and is not a clickable link. Please copy the address manually to get in touch with us.